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Itcerttest latest ADM-261 exam dumps are one of the most effective Salesforce ADM-261 exam preparation methods. These valid Service Cloud Administration ADM-261 exam dumps help you achieve better ADM-261 exam results. World's highly qualified professionals provide their best knowledge to Itcerttest and create this Service Cloud Administration ADM-261 Practice Test material. Candidates can save time because ADM-261 valid dumps help them to prepare better for the ADM-261 test in a short time. Using Itcerttest ADM-261 exam study material you will get a clear idea of the actual Salesforce ADM-261 test layout and types of ADM-261 exam questions.

The Salesforce ADM-261 exam comprises 60 multiple-choice questions that candidates must answer within 90 minutes. To qualify for the certification, candidates must score at least 65%, which means they need to answer 39 or more questions correctly. Service Cloud Administration certification is ideal for professionals who work as service cloud administrators, service cloud consultants, or customer service managers, and want to enhance their career prospects by demonstrating their expertise in Salesforce Service Cloud Administration.

Salesforce ADM-261 (Service Cloud Administration) Certification exam is a comprehensive test designed to evaluate the knowledge and skills of professionals involved in administering the Salesforce Service Cloud. Service Cloud Administration certification is a valuable credential that enhances the career prospects of candidates and offers a competitive advantage in the job market. Candidates must have hands-on experience in administering the Service Cloud platform and use training resources provided by Salesforce to prepare for the exam.

Salesforce ADM-261 Certification exam is a valuable credential that demonstrates the candidate's proficiency in Service Cloud administration. Service Cloud Administration certification is recognized globally and is highly regarded by employers looking for skilled Service Cloud administrators. Service Cloud Administration certification offers a competitive advantage to candidates in the job market and enhances their career prospects.

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For most users, access to the relevant qualifying examinations may be the first, so many of the course content related to qualifying examinations are complex and arcane. According to these ignorant beginners, the ADM-261 exam questions set up a series of basic course, by easy to read, with corresponding examples to explain at the same time, the Service Cloud Administration study question let the user to be able to find in real life and corresponds to the actual use of learned knowledge, deepened the understanding of the users and memory. Because many users are first taking part in the exams, so for the exam and test time distribution of the above lack certain experience, and thus prone to the confusion in the examination place, time to grasp, eventually led to not finish the exam totally.

Salesforce Service Cloud Administration Sample Questions (Q117-Q122):

NEW QUESTION # 117
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

A. Enable agents to create their own personal articles.
B. Enable article customization for open cases.
C. Enable suggested articles on new cases.
D. Create an email template to send articles as PDF attachments.
E. Enable article submission during case close.

Answer: C,D,E

NEW QUESTION # 118
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A. The specific Quick Action must be added to the CaseFeed.
B. The specific Quick Action must be added to the Case record page.
C. Global Actions need to be on the publisher layout.
D. Quick Actions must be enabled in the org.

Answer: A,B

NEW QUESTION # 119
Universal containers wants to assign support agents to handle only specific interaction channels based on one of the following channel groupings a) Phone b) Phone and email c) Social media (facebook and twitter). What should a consultant recommend to accomplish this?

A. Create a service cloud console to support all channel groupings.
B. Create an agent profile foreach channel grouping.
C. Create a unique case page layout for each channel grouping.
D. Create an agent role for each channel grouping.

Answer: C

NEW QUESTION # 120
Universal containers customer support management wants to provide proactive communication to customers who are likely toprovide low customers satisfaction (CSAT) scores. What customer-related metric should the customer support management analyze? Choose 2 Answers

A. Time spent by account year to date
B. Escalated cases by account month to date
C. High priority cases opened by account month to date
D. New cases opened by the account channel

Answer: B,C

NEW QUESTION # 121
What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge?
(Choose 2)

A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Numberof cases escalated by agent

Answer: B,C

NEW QUESTION # 122
......

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